Terms & Conditions
Before confirming your booking at Thornfield Camping Cabins please take time to read the information below. It includes vital information regarding the amenities and services on the site along with cancellation policies which will assist you with planning your holiday.
To secure your booking payment is required at the time of the booking. We do not accept provisional bookings therefore do not make a booking unless you are in a position to honour it. We accept most major credit & debit cards.
Cancellation / No show policy
In the event of cancellations or no shows we do not offer any refund (full or partial). However, if more than 48 hours notice is given we may, at our discretion, offer an alternative date suitable to you subject to availability. Please note: the booking will only be changed once and must be taken within 12 months of the original booking. (A change to a booking date will incur an administration charge of £10.00 + VAT).
In the event of cancellation of booking by us; if we are unable to provide the booked holiday and have to cancel before the holiday is due to start you are entitled to a full refund of the money you have paid.
We strongly advise you to take out the appropriate travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.
There is a designated parking area on site to the right hand side of the bungalow. Vehicles may unload on either the ramp access to the PODS nearest to the bungalow (Deer, Squirrel & Badger) or at the far end lay-by access for (Fox, Pheasant & Owl) then park in the car park to the right of the bungalow aligned with the hedge or as directed.
(PLEASE DO NOT DRIVE OR PARK ON THE GRASS AREAS).
There is absolutely no smoking permitted either in the PODS or on site. The only place we will permit smoking and this includes e-cigarettes is at the far end paddock gate beyond "Fox" pod. Please ensure you put all cigarette butts in the bin provided which is attached to the fence just inside the gate. Your co-operation is much appreciated.
Camp Fires / BBQ’s
(Camp fires and guest’s own BBQ’s are not permitted on site). Gas BBQ’s and fire pits with the appropriate fuel may be hired and must be used in the designated areas. We reserve the right to cancel these if adverse weather conditions prevail.
Well behaved dogs are welcome (maximum of two) but MUST be kept off the furniture; on a lead and under control at all times whilst on site. Dogs are the owner’s responsibility and must not be left unattended in the POD at any time. Poop scoops are provided for dog waste. This can be disposed of in the main green waste bin.
(In the best interest of safety for children and other guests on site and as we have our own pets / free range poultry; it is imperative that the above rules are strictly adhered too. Any breach of these rules may lead to a request to leave the site with no refund of fees).
If we experience flouting of these rules which results in the need for us to be clearing the site of dog waste then we may have no alternative but to potentially exclude dogs from the site which we do not wish to do.
We do not accept stag or hen parties; but should you wish to book for a special occasion please let us know when you book.
All visitors must report to Thornfield bungalow on arrival and you will be shown to your POD; unless alternative arrangements have been made.
Check in time between: 16.00hrs – 20.00hrs
Check out: 10.00hrs
(Should there be no one around to return your key to please put through the bungalow letterbox).
Late arrivals after (20.00hrs) must be arranged in advance. We are unable to accept check ins after 21.30hrs.
Late checkout may incur additional charges if not by prior arrangement.
If you have a problem with your accommodation during your stay please advise us as we would like the opportunity to resolve it as soon as possible. Please let us know of any damage, breakages or maintenance issues that you come across.
We take all comments from our guests seriously and in the unlikely event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.
Code of Conduct
We expect all our guests to respect and look after the site and the POD that you are staying in. We also require you to respect your fellow guests and keep noise levels to a minimum after 22.00hrs. We have a noise curfew between 22.00hrs and 07.00hrs.
Children under 16 years of age
Parents are responsible for their children, and children must be supervised at all times.
Thornfield Camping Cabins reserves the right to enter and inspect the PODS at any time. Should the cabin be left in an unsatisfactory condition or deliberately damaged in any way we reserve the right to charge costs to the payment method on booking.
We accept no responsibility for any loss or damage that may occur to your car or associated property whilst on Thornfield Camping Cabin site, except where such loss or damage has arisen as a result of our negligence of a breach of our duty to you.
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email or post.